Shipping Information
We partner with trusted logistics providers to deliver your orders quickly and safely across Bangladesh.
Delivery Areas & Times
- Dhaka Metro: 1-3 business days
- Major Cities: 3-5 business days
- Other Areas: 5-7 business days
Shipping Charges
Free delivery on orders above ৳3,000. A standard fee of ৳60 applies for orders below this amount.
Order Tracking
Once dispatched, you will receive a tracking number via SMS and email to track your package in real-time.
Returns & Exchanges
Your satisfaction is our top priority. If you are not completely satisfied, we are here to help.
Return Window
You have 7 days from delivery to request a return or exchange. Items must be unused and in original packaging with all tags attached.
Eligible Items
- Defective or damaged products
- Wrong item shipped
- Item does not match description
Non-Returnable Items
- Items worn, washed, or damaged by customer
- Perishable goods and personal care items
- Items without original packaging or tags
- Sale or clearance items (unless defective)
For questions, contact us at reenlobd@gmail.com or call 09643221188. Mon-Sat, 9am-6pm.