Return & Exchange Policy
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return and exchange policy.
Return Window
You have 7 days from the date of delivery to request a return or exchange. Items must be unused, in their original condition, and in the original packaging with all tags attached.
Eligible Items
- Defective or damaged products
- Wrong item shipped
- Item does not match description
Non-Returnable Items
- Items worn, washed, or damaged by the customer
- Perishable goods and personal care items
- Items without original packaging or tags
- Sale or clearance items (unless defective)
How to Initiate a Return
- Contact our support team via email or phone within 7 days of delivery.
- Provide your order number and a brief description of the issue.
- Our team will review your request and provide return instructions.
- Pack the item securely in its original packaging and ship it back.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
Exchanges
If you need to exchange an item for a different size, color, or variant, please initiate a return and place a new order for the desired item. This ensures the fastest processing time.
For any return-related questions, contact us at reenlobd@gmail.com or call 09643221188. Our support team is available Mon-Sat, 9am-6pm.